Axonator Helpdesk Management Software

Axonator helpdesk management software is a great tool for organizations to streamline their ticketing systems, IT management, and customer service efforts by integrating these diverse sectors in a single mobile app and a web-based system for efficiently solving the service requests raised by the users.

Axonator helpdesk management software is a customizable, cost-effective, enterprise-grade software designed to make your service delivery faster, better, and more efficient leading to the smooth resolution of service requests raised by users.

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Leverage Automation For Faster Service

With Axonator helpdesk management software automate the execution of repetitive tasks like assigning tickets as per the set criteria, creating and emailing task completion reports, generating alerts/notifications on escalations, and many others to increase efficiency and faster service.

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Raise Tickets Easily Using QR Codes

Users can raise tickets on the go using their smartphones just by scanning a QR code placed strategically in different locations. On scanning the QR code, a relevant form appears on the app screen which users can fill to raise a ticket/service request.

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Cross-Platform Availability

The helpdesk management software is available both on the Android and iOS platforms for large-scale adoption. The app is customizable as per your specific requirements and you can have the app interface in the language of your choice.

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Automatic Generation of Reports On Ticket Closure

Completion reports are automatically generated and mailed to the relevant stakeholders once the status of a ticket has been changed to closed.

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Instant Alerts/Notifications Generated On Escalations

Notifications/alerts are instantly relayed to the concerned personnel if a service request crosses a threshold value on the escalation in case the service request is not resolved in the stipulated time as defined in the SLA. 

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Track Tickets In Card View

Tickets can be tracked and managed using the card view interface available in the Axonator helpdesk management software with drag and drop functionality to change the status of tickets by just a flick of your finger.

Axonator| Customized Workflow Configuration

Easily Raise Tickets On The Go Using A Mobile or Scanning A QR Code

Users can easily raise tickets/service requests on the go using their smartphone by filling up the digital form available in the app. Users can also raise a ticket by scanning the QR code placed strategically at different locations. On scanning, the app instantly displays the relevant service request form that can be easily filled by the users. 

Automatic Routing of Service Requests To The Correct Technician

Workflows in helpdesk management software can be configured to automatically assign service requests to the correct technician based on their level of expertise and the nature of the service request. This significantly cuts the response time of helpdesk managers and ensures that no service request is left unassigned. 

Axonator | Workflow Management Software
Axonator | Dashboard Management Software

Status of All Tickets At A Glance With Card View Interface

Managers can easily view and change the status of the tickets using the card view based interface. Tickets can be dragged and dropped to their intended status column as displayed in the web-interface to change their status.

Customizable Escalation Matrix

The escalation matrix for your company is defined as per the SLA and is customizable as per your specific processes and the time-limits set. Escalation notifications are automatically triggered by the app once the stipulated response time for resolving a service request is exceeded. 

Axonator| Customized Workflow Configuration
Axonator | Workflow Management Software

Assign Priorities To Each Service Request As Defined in SLA

Helpdesk managers can prioritize the assignment of each service request based on the request type and the stipulated response time for that request as defined in the SLA. Urgent requests can be assigned on priority. 

Automatic Generation of Completion Reports Once Ticket is Closed

A completion report is generated automatically once a ticket is marked as resolved/completed and is mailed to the relevant stakeholders. 

Axonator | Automatic Generation of Completion Reports
Axonator | Customer Feedback App Development

Ask Customer Feedback Once Service Request is Completed

Workflows in the app can be configured to automatically email the user a feedback request once their service request has been completed. This is highly useful in measuring customer satisfaction levels and other service parameters for implementing continuous improvement. 

Seamless Integration With Third-Party Platforms

The Axonator helpdesk management software can be seamlessly integrated with your existing CRM system or any other third-party platform to ensure a smooth flow of data from our app to your platform and vice versa, saving both your time and efforts and positively influencing your bottom line. 

Axonator with Seamless Data Integration
Axonator | Project Helpdesk App Builder

Highly Secure App With Role-Based Access Rights

Easily manage app permissions and grant role-based access rights for a secure and safe helpdesk management app. All the collected data is safely stored in the designated server with the industry-standard data security protocols put in place for securing both in-transit data and stored data. 

Comprehensive Reports and Dashboards To Make Data-Driven Decisions

Make data-driven decisions with comprehensive reports and customizable dashboards. Use the dashboards to view critical parameters and easily visualize emerging trends. Get enhanced visibility regarding important parameters like ticket traffic, service ratings, average response time, average resolution time for each service request category, and much more to perform a rigorous analysis of the collected data for fast and informed decision-making. 

Axonator | Helpdesk Dashboard To make data driven decision
Help Desk management Software for Mobile & Desktop

Mobile Interface

The helpdesk mobile app gives you the ability to raise tickets easily, manage the tickets on the go in case you are not present in the office, and continuously monitor the progression of service requests/tickets raised by the users.

Desktop Interface

The desktop interface is meant for the ticket managers to easily view the consolidated status of all the raised tickets and manage them. The card view interface lets you change the status of tickets with drag and drop functionality with just a flick of the finger.

Learn Axonator Mobile form builder

Learn How Axonator Can Help You to Create an App

Our team will demonstrate how to create an app and use advanced features of Axonator.

Learn Axonator Mobile form builder

Learn How Axonator Can Help You to Create an App

Our team will demonstrate how to create an app and use advanced features of Axonator.